Customer Service stories wanted
I have begun research on a book for a Canadian National Retailer with a customer service thrust and need your help. Projected publishing date is very short... in May of this year.
What I am looking for are stories of good and not so good customer shopping experiences. I plan on salting the book with examples from a variety of industries to reinforce the concept of challenging and tweaking every aspect of your business with an eye to making yourself easier to do business with from a Customer's perspective.
Email your stories to me at: bob@beyondthefirstsale.info
Visit: Success Publications for information on our other publications and visit E Business Success for free downloadable articles.
Bob 'Idea Man' Hooey, author, "Secrets of EFFECTIVE Customer Service"
What I am looking for are stories of good and not so good customer shopping experiences. I plan on salting the book with examples from a variety of industries to reinforce the concept of challenging and tweaking every aspect of your business with an eye to making yourself easier to do business with from a Customer's perspective.
Email your stories to me at: bob@beyondthefirstsale.info
Visit: Success Publications for information on our other publications and visit E Business Success for free downloadable articles.
Bob 'Idea Man' Hooey, author, "Secrets of EFFECTIVE Customer Service"
posted by Idea Man at 9:50 AM
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