American Customer Satisfaction Initiative for Federal Government

American Customer Satisfaction Initiative for Federal Government

Interesting website... but you have to at least consider the motivation to take care of their customers... the American public. It may be flawed or a bit fluffy... but it is a definite step in the right direction.

Celebrate National Customer Service Week 2005

Celebrate National Customer Service Week 2005

Actually this is for the upcoming week... Staring October 3rd... and a good idea and some great resources to use in your own efforts to promote better customer service.

Perhaps every week should be Customer Service Week? What a concept a focus on taking care of and treating those who make our businesses possible and profitable - our customers.

Go for it!

Welcome to Secrets of Effective Customer Service

Customer Service is not a 'part' of your business;

Customer Service 'IS' your business!

Customer service is a lost art for many North American companies. If you are not willing to serve your customers, someone else will. And they will do it better. The result... you lose customers and eventually lose your business.

This lack or lackluster focus on customer service is what has allowed the big box stores to do so well in North America. If service is lacking, people tend to go where they find selection and price. When price becomes the determinative factor, the smaller retailer is in trouble.

My challenge for my fellow North American business owners is to make Customer Service a solid, integrated part of their business process and strategy. If not, perhaps you might want to brush up your resume for someone who is committed to these levels of service.

Bob 'Idea Man' Hooey

Creative Catalyst & Idea Farmer

Business Keynote Speaker, Trainer,

Writer, Author and Leadership Coach