Wednesday, July 25, 2007

Johnny The Bagger A True Story Of Customer Service

Johnny The Bagger A True Story Of Customer Service: "'The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience Johnny the Bagger, you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.” Ken Blanchard

VisionPoint's newly released, Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of 'Johnny,' a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Johnny the Bagger will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

Learning Point Highlights:

  • Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
  • Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service
  • Equips participants to add their own 'personal signature' to their work to surprise and delight customers"

    My friend Barbara has created something with Ken Blanchard that will revolutionize your understanding of customer service and its value to both the top and bottom lines of your business.

    Bob Hooey,
    Author of 'Secrets of Effective Customer Service'

Labels: , , , , , , , , , , - Customer Service Article - Customer Service Article: "Customer service represents a wide-ranging business discipline that is core to many companies success. Customer service includes measuring customer satisfaction levels, improving enterprise-wide support and response times, as well as managing customer data to look for buying or complaint trends. As such, customer service is business requirement that impacts an organization at nearly every level.

The Advantages of Strong Customer Service
A company can outperform it's competitors only if it can establish a competitive advantage that it can maintain. Customer service has the potential to be such a competitive advantage. Customer service can be very challenging to manage, and therefore difficult for competitors to imitate. Customer service is a challenge to manage because of its variability. The level of customer service may even differ significantly between two providers within the same company. It may also vary from one moment to another, even as delivered by the same provider. The challenge of providing high-quality customer service is compounded in multi-location operations - in addition to variability within individual locations, there is also variability in customer service among locations themselves.

That is both the challenge and the opportunity. The consistent delivery of superior customer service requires the careful planning and execution of a large number of activities that includes people, processes, and technology. For companies that can sucessfully manage this set of customer service activities they are rewarded with a competitice advantage that can help them significantly. Companies with strong customer service are sought out by their customers, referred to new customers, and retain customers much better than companies that have not focued on these activities."

Editor's note: Working on this area of your business will ensure you are around to take care of your customers in the future.

Bob Hooey

ICSA Toronto Chapter

ICSA Toronto Chapter: "The International Customer Service Association (ICSA) is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

ICSA is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation."

Check to see if they have chapters in your area and get involved. Learn by associating with those with a similar focus.


Idea Site for Business - Customer Service Ideas

Idea Site for Business - Customer Service Ideas

Here is a good site for those of you looking to fine tune your customer service efforts. Simple and easily applied tips to make what you do easier for your customers which will help build your business and long term relationships with clients.

Bob 'Idea Man' Hooey