Tuesday, March 28, 2006

bizjournals: Sell More

bizjournals: Sell More This article about coming on too strong applies to how we take care of our customers. We need to appear confident and ready to help, but not too aggressive. Some clients need a quieter reassurance of our commitment.

If you want to sell more, then serve more... but again make sure you don't come on too strong.

Monday, March 20, 2006

Canadian Sales Trainer Bob 'Idea Man' Hooey - equip and motivate your sales team to win!

Canadian Sales Trainer Bob 'Idea Man' Hooey - equip and motivate your sales team to win!

Just wanted to mention a new website and expanded services. We've gotten increased requests for programs to help sales professionals enhance their results. Each of these programs will be customized and focused on assisting the professional sales person. Engage and equip your team to profitably win and succeed in their sales role.

Friday, March 10, 2006

Customer Service stories wanted

I have begun research on a book for a Canadian National Retailer with a customer service thrust and need your help. Projected publishing date is very short... in May of this year.

What I am looking for are stories of good and not so good customer shopping experiences. I plan on salting the book with examples from a variety of industries to reinforce the concept of challenging and tweaking every aspect of your business with an eye to making yourself easier to do business with from a Customer's perspective.

Email your stories to me at: bob@beyondthefirstsale.info

Visit: Success Publications for information on our other publications and visit E Business Success for free downloadable articles.

Bob 'Idea Man' Hooey, author, "Secrets of EFFECTIVE Customer Service"