Johnny The Bagger A True Story Of Customer Service: "'The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience Johnny the Bagger, you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.” Ken Blanchard
VisionPoint's newly released, Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of 'Johnny,' a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Johnny the Bagger will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.
Learning Point Highlights:
- Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
- Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service
- Equips participants to add their own 'personal signature' to their work to surprise and delight customers"
My friend Barbara has created something with Ken Blanchard that will revolutionize your understanding of customer service and its value to both the top and bottom lines of your business.
Bob Hooey,
Author of 'Secrets of Effective Customer Service'
Labels: CDs, customer service, customer service coaching, DVDs, ideas, reading, service excellence, service tips, service training tips, stories, training
Bob wanted to let you know that he is working on a new Pocket Wisdom - Motivational Companion called Secret "Service" Tips. This pocket sized book will be available to help those in sales or service keep motivated and focused on building great businesses by building great relationships with their customers. It will be priced at $4.95
