June issue is available

http://www.ideaman.net/Archive/June%202010.htm follow the link to view Bob's June issue of Ideas @ Work!

New articles uploaded

We have a newly updated words of wisdom section hosted on our Alberta Speakers site.

We feature articles from our experts who speak from our various speaker joint adventure sites.

Please visit them for more information:

• Alberta Speakers - www.albertaspeakers.com
  
• Calgary Speakers - www.calgaryspeakers.com
  
• Edmonton Speakers - www.edmontonspeakers.com
  
• Kelowna Speakers - www.kelownaspeakers.com
• Toronto Speakers - www.torontospeakers.com
• Sask. Speakers - www.saskspeakers.com

We'll keep adding to them as our speakers share their wisdom with us, so check back on a regular basis.

Bob 'Idea Man' Hooey, Creative Lead
www.ideaman.net

Service sells

Service is the secret to long term business and sales success.

Canadian Ideaman travelled to Iran in November to speak on this and other topics.

He also spoke in Mumbai, India to keynote at the 2nd annual Innovation Summit. He talked about the human side of innovation as a tool in building long term relationship with our clients.

Click here to view a clip from that keynote

Being a resource is a good customer service success strategy

I've told you about the work 20 speakers are doing in creating the Alberta Speakers website and ad-venture promotional team. This group is using a website which is supported by print advertising as a way to leverage their reach.

Mid November we expanded that outreach by inviting additional speakers to join us in two more online web-based promotional websites. We've had a good response for Edmonton Speakers and Calgary Speakers websites.

Last week we invited speakers from BC to become a part of a new online program to promote Vancouver Speakers and Kelowna/Okanagon Speakers. Again, the response has been good. Obviously, these ideas have struck a chord with our fellow speakers. Yahoo!

Glad to help where we can and we have several other projects under consideration: Atlantic Canada Speakers, Saskatchewan Speakers, Manitoba Speakers, Ontario Speakers, Toronto Speakers, Hamilton Speakers, and Ottawa Speakers. Interesting way to leverage my spare time, keep my webmaster busy, and leverage my reach along with helping my fellow speakers with theirs.

Bob 'Idea Man' Hooey

Ideas to extend our customer service

Been very busy working on some new internet based projects.Two new websites as an extention of what we are doing with our http://www.albertaspeakers.com/ joint venture promotional project.

Visit: http://www.edmontonspeakers.com/ and http://www.calgaryspeakers.com/ for more information.

We will be expanding this service to speakers in other geographical areas across Canada in the future.Am also launching several destination based speaker websites for strategically targeted areas I would like to visit or work.

Visit: http://www.novascotiaspeaker.com/, http://www.phoenixspeaker.com/, http://www.arizonaspeaker.net/ or http://www.lasvegasspeaker.net/ for more information.More to follow.More targeted sites are in the works.

Bob Hooey

Denver Secrets revealed

Being a customer service catalyst means sticking your neck out at times.

I was invited to Denver to exhibit our online Secret Selling Tips sales leaders' success program by the Canadian Consulate.

Governor Bill Ritter opened the event and shared a few thoughts in his opening remarks. I thought he did a good job and told him that when I was introduced to him and we had a few minutes to chat. I found him open, approachable and not at all like a normal politician.

Someone later told me he had just taken office in January. I hope he keeps speaking his own mind and moves away from the trap of politician thinking and speaking.

Bob 'Idea Man' Hooey
http://www.ideaman.net/

Secret "Service" Tips coming soon

Bob wanted to let you know that he is working on a new Pocket Wisdom - Motivational Companion called Secret "Service" Tips. This pocket sized book will be available to help those in sales or service keep motivated and focused on building great businesses by building great relationships with their customers. It will be priced at $4.95

He will also be creating a Secret "Service" Tips website and offer bi-weekly tips to help you and your teams grow and succeed. This new service will parallel what he has done with Secret Selling Tips and be available in Fall 2007

Ideas At Work!

Johnny The Bagger A True Story Of Customer Service

Johnny The Bagger A True Story Of Customer Service: "'The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience Johnny the Bagger, you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.” Ken Blanchard

VisionPoint's newly released, Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of 'Johnny,' a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Johnny the Bagger will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

Learning Point Highlights:

• Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
• Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service
• Equips participants to add their own 'personal signature' to their work to surprise and delight customers"
  
  My friend Barbara has created something with Ken Blanchard that will revolutionize your understanding of customer service and its value to both the top and bottom lines of your business.
  
  Bob Hooey,
  Author of 'Secrets of Effective Customer Service'